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@billy · Verified purchase
We know buying live coral or fish online can feel risky. That's why ReefBay protects you with a clear, fair Dead on Arrival (DOA) policy shared across all sellers.
Report within 2 hours of delivery.
(Timer starts when the carrier marks "Delivered.")
Take clear video and photos:
Message the seller within the ReefBay app and include clear photos or videos of the issue.
All ReefBay sellers must pack live orders properly:
If a seller doesn't meet these standards, ReefBay can step in to help resolve it.
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